TICS

TICS Subscription Agreement

Version 2026-09-19 · Between TICS LLC (“TICS”, “we”) and the business that subscribes (“Customer”, “you”).

The short version (the full terms below are what count):

  • You pay monthly or yearly through Stripe. You can cancel any time, and access runs to the end of the period you paid for. A yearly plan cancelled within its first 30 days is refunded in full.
  • Your data stays yours. You can export it any time, and for 30 days after you leave. After that we delete it within 90 days.
  • TICA's suggestions are suggestions. People in your business make and approve the decisions, and TICS is not accounting, tax or legal advice.
  • If something goes wrong, the most TICS can owe is what you paid in the previous 12 months. Arizona law applies.

1. Agreeing to these terms

You accept this Agreement by ticking the box when you sign up, by signing an order or onboarding agreement that refers to it, or by using TICS. The person accepting confirms they have authority to bind the business. If you don't agree, don't use TICS.

2. Words used here

3. The Service

We give you a non-exclusive, non-transferable right to use the Service for your own business during your subscription, within your Plan's limits. We may improve and change the Service. We won't make a change that materially reduces the core features of your Plan during a paid period without telling you at least 30 days before. Features marked “beta” or “preview” are offered as they are and may change or be removed.

4. Accounts and users

  1. You are responsible for your users and for everything done under their logins. Keep passwords private. Tell us promptly at legal@tics-llc.com if you think an account has been misused.
  2. Your Company Admin decides who gets access, and at what level, and removes access when someone leaves.
  3. The approval controls in TICS (such as purchase approvals and supplier approvals) only work as well as the people and settings you choose. You are responsible for how you configure them.

5. Acceptable use

You won't, and won't let anyone else:

We may suspend access that breaks these rules or puts the Service or other customers at risk. Where we reasonably can, we'll tell you first.

6. Fees and billing

  1. You pay the price for your Plan shown when you subscribe, monthly or yearly, in advance, through Stripe. Current list prices: Starter $499 a month ($4,979 a year), Professional $1,299 a month ($12,950 a year), and Enterprise $3,499 a month ($34,990 a year). Add-ons are priced separately. A signed order may set a different price, and if it does, it applies.
  2. Subscriptions renew automatically for the same period until cancelled.
  3. Prices don't include sales or similar taxes. Where applicable, taxes are added.
  4. We may change prices for future renewal periods by telling you at least 30 days before the renewal.
  5. If a payment fails and isn't fixed within 14 days after we tell you, we may suspend the Service until it's paid. Suspension doesn't delete your data.

7. Term, cancelling and refunds

  1. You can cancel any time. Cancellation takes effect at the end of the monthly or yearly period you've already paid for, and you keep access until then.
  2. We don't give partial refunds for unused time, except that a yearly plan cancelled within 30 days of its first purchase is refunded in full.
  3. Either party may end this Agreement if the other seriously breaks it and doesn't fix the problem within 30 days of written notice. If we end it because of our own uncured breach, we'll refund any prepaid fees for the time remaining.
  4. We may end the Agreement for convenience with at least 60 days' notice. If we do, we'll refund prepaid fees for the time remaining.

8. Your data

  1. You own Customer Data. You give us permission to host, copy, process and display it only as needed to run, secure, support and improve the Service for you, and as the law requires.
  2. Export. You can download a copy of your data at any time with TICS's backup and export features.
  3. When you leave, your data stays available for export for 30 days after the subscription ends. After that we delete it from the live Service within 90 days. Copies in our backups are overwritten on their normal rotation. Our hosting provider's point-in-time backups are kept for about 7 days.
  4. You are responsible for the accuracy of Customer Data, for having the right to put it into the Service, and for keeping your own records where the law requires you to.

9. Security and privacy

  1. We use reasonable technical and organisational measures to protect Customer Data. These include encrypted connections, per-company data separation, role-based access, audit trails, durable database storage and backups.
  2. No system is perfectly secure. If we confirm unauthorised access to your Customer Data, we'll tell you without undue delay, and within 72 hours where we can. We'll also tell you what we know and what we're doing about it.
  3. We use these service providers (“subprocessors”) to run the Service:
    • Render: application hosting and database.
    • Stripe: payments. We never see or store your full card number.
    • Anthropic: some AI features, such as the business lookup during sign-up.
    • Microsoft or Google: only if you choose to connect an email account for receipts.
    We'll tell you before adding a provider that processes Customer Data.
  4. We don't sell Customer Data, and we don't use it to train AI models.
  5. Personal information about your users and contacts is handled in line with this section and applicable privacy law.

10. TICA and AI features

TICA and other AI features give suggestions, summaries and drafts. They can be wrong. They never approve, order, pay or change anything on their own: the people in your business make those decisions and are responsible for them. Check anything important before you rely on it.

11. Other services you connect

If you connect a third-party service (for example an email account or a payment provider), your use of it is governed by that provider's own terms. We're not responsible for other providers' services, and connecting them is your choice.

12. Confidentiality

Each party will keep the other's non-public business information confidential, use it only for this Agreement, and protect it with at least reasonable care. This doesn't apply to information that is public, already known, independently developed, or that must be disclosed by law. Where the law allows, the disclosing party will get notice first.

13. Ownership and feedback

TICS LLC owns the Service, including TICS™, TICA™, the software, designs and trademarks. You own your Customer Data. If you send us suggestions or feedback, we may use them freely without obligation to you.

14. What we promise, and what we don't

  1. We'll provide the Service with reasonable skill and care, and substantially as described for your Plan.
  2. We aim for high availability but don't guarantee uninterrupted service, unless a signed order includes a service-level commitment.
  3. TICS is a business tool, not professional advice. Its accounting, tax, compliance and reporting features don't replace an accountant, auditor or lawyer, and you are responsible for your filings and financial records.
  4. Except as stated in this Agreement, and to the extent the law allows, the Service is provided “as is”, without other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

15. Limits on liability

  1. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused. This applies even if that party was told they were possible.
  2. Each party's total liability under this Agreement is limited to the fees you paid to TICS in the 12 months before the event that caused the claim.
  3. These limits don't apply to your obligation to pay fees, to either party's indemnity obligations, or to liability that the law doesn't allow to be limited.

16. Protecting each other

We'll defend you against third-party claims that the Service, as we provide it, infringes their intellectual property, and pay the resulting damages or settlement we agree to. If that happens, we may modify the Service, get you a license, or end the subscription and refund prepaid fees for the remaining time.

You'll defend us against third-party claims arising from Customer Data or from your breach of section 5, and pay the resulting damages or settlement you agree to.

To be covered, the protected party must promptly notify the other, let them control the defence, and reasonably cooperate.

17. Law and disputes

This Agreement is governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute will be heard in the state or federal courts located in Maricopa County, Arizona, and both parties consent to those courts. Before starting a lawsuit, each party will first try in good faith, for 30 days, to settle the dispute by talking.

18. Changes to this Agreement

We may update this Agreement. We'll post the new version with a new date. For material changes we'll give at least 30 days' notice by email or in the Service before they apply to you. If you don't agree, you may cancel before they take effect, and you'll get a refund of prepaid fees for the time after that date.

19. General